Every enquiry, application and tenancy — in one place.
Real Enquiries runs the parts of a lettings operation that eat the day: the shared inbox, the AI-reviewed application pile, the tenancy paperwork and the compliance clock — so a small team moves fast without dropping a lead or missing a date.
- AI review on every application — summary, affordability, documents
- Auto-reply to a new lead within minutes
- RTB registration, RPZ rent rules and GDPR retention built in
- Your own public listing site, generated from your portfolio
Built around the systems Irish lettings runs on
What it does
Three things it does better than a spreadsheet and a shared mailbox
Tap any card for the detail — the checklist, the screens, and a short recording.
Maintenance requests, without the setup project
No dashboard to configure, no separate system to buy, nothing to roll out property by property — every property on Real Enquiries has maintenance requests switched on from day one. A resident reports an issue from the portal login they already have. The property manager sees it immediately and replies with a note. The resident sees that reply in the same thread they raised it in — not a new email to go looking for.
- Residents report from their own portal — what it is, how urgent, and photos if they have them — in under a minute.
- It lands in one shared list with the resident’s contact details and the unit already attached, so nobody has to ask which flat.
- A reply is a two-line note, not a drafted email. Tick “visible to tenant” and the resident is notified and sees it on their own screen.
- Enabled by default for every property — nothing to configure per unit, per building, or per new client you onboard.
The rest of the operation
One system from the first enquiry to a renewed tenancy
Every part feeds the next, so the team stops re-keying data between tools.
Applicant & resident portal
A mobile-first portal where applicants build one profile per household member, upload documents and invite co-applicants. After approval the same login becomes the resident portal for tenancy details, maintenance and surveys.
See it in the tourLease documents & e-signature
Generate a lease or addendum per tenancy from reusable templates with the tenancy’s own data merged in, send it through DocuSign, and track every envelope to completion — webhook-verified, not just polled.
See it in the tourRent reviews under the RPZ rules
The maximum legal rent increase is calculated against Ireland’s rent-pressure-zone rules and shown read-only alongside the Forecast report. Serving a review can extend the lease end date automatically.
See it in the tourApplicant background checks
Queue a check against the RTB tenancy-dispute register and the Irish bankruptcy (CSOL) records, with AI triage of name matches, so you only progress the strongest applicants.
See it in the tourResident feedback surveys
Staff-authored NPS, rating, choice and free-text surveys sent automatically at lifecycle points — application decided, move-in, move-out — answered anonymously, with a company-wide results view.
See it in the tourCalendar & viewing bookings
Move-ins, notices, move-outs and lease ends are derived straight from the tenancies; viewings are added by hand or booked by applicants from a public link, with ICS export.
See it in the tourAutomations & tags
Staff-configurable trigger → conditions → actions workflows on new leads, plus a company-wide tag system — applied by staff or AI — that drives inbox filters, bulk actions and automation conditions.
See it in the tourGDPR-compliant data retention
Per-company, per-status purge of stale applications keyed off genuine applicant activity, run as batched background jobs, with a deletion preview before anything is removed.
See it in the tourReports that stay current
Demographic, churn, occupancy, forecast, renewals, leads and surveys reports — all exportable, all built from the same data your team works in every day.
See it in the tourHow it flows
One path, first enquiry to renewal
- Step 1
Capture every enquiry
Forwarded emails, listing-page forms and portal enquiries all land in one shared inbox with the source and property attached, and a personalised auto-reply goes out within minutes.
- Step 2
Review with the AI pass done
Applicants build their profiles and upload documents in the portal; each application then opens with an AI summary, an affordability check and a document cross-check, so the reviewer sees exactly what to chase.
- Step 3
Convert to a tenancy
Approve an application and it becomes a tenancy — rent, dates, occupants and charges in one record — with lease documents generated from templates and sent for e-signature through DocuSign.
- Step 4
Renew and keep occupancy high
Rent reviews are calculated against the RPZ rules, the calendar surfaces every move-in and notice date, and feedback surveys go out automatically at move-in and move-out.
Compliance is the default, not a module
Every workflow is wrapped in role-based permissions, an audit trail on every change, and policy-driven retention — so legal and finance stay confident as you grow.
- Company-scoped data with per-role permissions and a complete audit trail on every change.
- Data hosted in Ireland, inside the EU, encrypted in transit and at rest, with company-scoped encrypted backups.
- Policy-driven retention: stale applications purged per company and per status, with a deletion preview first.
“I built Real Enquiries to run the parts of a lettings operation that eat the day — the inbox, the application review, the tenancy paperwork — so a small team can move fast without dropping a lead or missing a compliance step.”
Getting started
- Import your existing tenancy and property data.
- DocuSign for e-signature; Yardi import and export for unit data.
- RTB, RPZ rent rules and GDPR retention out of the box — no configuration project.
The questions we hear most
Something else on your mind? Ask us directly.
Ready to make Real Enquiries your operating system?
Join the waiting list for pilot pricing, onboarding support and the launch-partner roadmap.