Every enquiry in one shared, threaded inbox
Forwarded emails, listing-page forms and API submissions all land in one place — tagged, routed and attributed to the right property, with a personalised auto-reply out within minutes.
- One threaded inbox for portal, listing-page and forwarded-email enquiries
- Personalised auto-reply within minutes, from a scoped template
- Source, property and unit attached to every conversation
- Tags and automations — set by staff or AI — keep it organised
A shared mailbox stops scaling before your portfolio does
A shared mailbox no one owns
Enquiries scatter across inboxes and forwarding rules. Two people reply, or nobody does, and the source is lost by the time someone picks it up.
Slow first response
A lead that waits an hour has already emailed three other agents. During a busy listing week the backlog only grows.
No thread, no context
Which property? What did we say last time? Rebuilding the story from a chain of forwards before every reply.
Every enquiry becomes a conversation
Forward your lettings mailbox, post from the API, or take enquiries from your own listing pages — each one lands as a threaded conversation with its source and the property it is about already attached. Newest first, filterable by tag, status, property or assignee, worked by the whole team from the same view.
- New enquiries appear live, the moment they arrive
- Assign an owner; filter to “mine”
- The full back-and-forth in one place
A personalised reply goes out within minutes
An auto-reply template answers every new inbound lead straight away — from a template scoped to the whole company, a single client, or a property and lead source, with the enquirer’s and property’s details merged in. Optionally polished by AI. No lead sits unanswered while your team is on viewings.
- Scoped to company, client, or property / lead source
- Merge tags fill in the applicant and property details
- Optional AI polish on the wording
Answer with a saved template in one click
When you reply by hand, the composer offers the right saved template automatically — scoped the same way, with the subject and body ready and the details merged in. Consistent, on-brand answers without rewriting the same email.
- The inbox suggests the relevant template
- Team-owned, scoped, versioned
- Attachments travel with the template
Keep a busy inbox organised on its own
A company-wide tag system — applied by staff or by AI — drives inbox filters, bulk actions and automation conditions, so leads for a given building or campaign stay together. Trigger → conditions → actions workflows run on every new lead.
- Tags set by staff or AI
- Filter and bulk-action by tag
- Automations act on new leads by rule
Never miss a lead. Never lose a reply.
Two things work together so nothing falls through — one live, one as a safety net.
Real-time, the moment it lands
A new enquiry shows up in the inbox live — no refresh — and whoever is assigned gets an in-app notification the instant an enquirer replies to a thread.
A digest catches what slipped past
Each morning, every reply you still have not opened is collected into one digest email — so a reply that arrived overnight or during a viewing is never quietly lost.
From first touch to a linked application
- 1
Point your channels at the inbox
Forward your lettings mailbox, add the enquiry forms to your listing pages, or post through the API. Every enquiry arrives with its source attached.
- 2
The auto-reply goes out
Within minutes, from the template that matches the property or lead source, personalised with the enquirer’s and property’s details.
- 3
Your team works the thread
Tag it, assign it, reply from a template, send a portal link, or book a viewing — all from the conversation, with the history in view.
- 4
It becomes an application
Send the applicant a portal link from the thread; when they submit, the enquiry is linked to the application and the tenancy that follows.
Ready to make Real Enquiries your operating system?
Join the waiting list for pilot pricing, onboarding support and the launch-partner roadmap.