Maintenance requests, without the email back-and-forth

Every property on Real Enquiries has maintenance requests switched on from day one — nothing to set up, no separate system to buy or learn. A resident reports an issue from the portal they already use; the property manager sees it immediately and replies with a note; the resident sees that reply on the very screen they raised it from. One thread, both directions, no inbox in between.

1. 1

   Reporting an issue takes under a minute from the login a resident already has — what it is, how urgent, and photos if they have them. No account to set up, no separate app to install.

   

2. 2

   The moment it's submitted, it has its own thread on the resident's home screen — a status, and an Updates section where every reply from the team will show up.

   

3. 3

   It lands straight in the property manager’s maintenance list — the same list every property on the account already has switched on, with nothing to configure per property.

   

4. 4

   Everything staff need is already on the page: who reported it and how to reach them, which unit, and the category and priority the resident chose — adjustable by staff, never re-typed from an email.

   

5. 5

   A reply is a two-line note, not a drafted email. Tick "Visible to tenant on portal" and it’s on the resident’s timeline immediately, with an email letting them know a reply is waiting.

   

6. 6

   The reply shows up in the same thread the resident already had open — no inbox to dig through, no separate email chain to lose track of. One conversation, in one place, for the life of the request.

   

Every screen above is captured from a real, running copy of Real Enquiries, last refreshed September 2026. They update automatically as the product changes — this isn’t a mockup. All tours.