Every property enquiry — from a portal, a listing page or a forwarded email — lands in one shared inbox as a threaded conversation, tagged and routed automatically. A personalised reply can go out the moment the lead arrives, and the whole team works from the same view.
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The dashboard opens on today: new enquiries, applications in progress, occupancy, and leases coming up for renewal — each links straight through to the detail.
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Every enquiry as a conversation thread, newest first, with the property it is about, its tags, and who on the team owns it. Filter by tag, status, property or assignee.
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Opening a thread shows the full back-and-forth, the enquirer’s details, the property, and the actions a lead needs — reply, tag, assign, send a portal link, or book a viewing.
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Start a reply and the composer offers a saved template — scoped to the company, the client or the property. Pick one and the subject and body fill in, personalised with the enquirer’s and property’s details, ready to tweak and send. Switch template from the same picker.
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Team-owned email templates, each scoped to the whole company, a single client, or a property / lead source — the inbox offers the right one automatically.
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An auto-reply template sends a personalised first response to every new inbound lead within minutes — optionally polished by AI — scoped the same way as email templates.
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Company-scoped tags — applied by staff or by AI — drive inbox filters, bulk actions and automation conditions, so leads for a given building or campaign stay together.
Every screen above is captured from a real, running copy of Real Enquiries, last refreshed September 2026. They update automatically as the product changes — this isn’t a mockup. All tours.
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