The applicant & tenant portal

Applicants get their own mobile-first portal: one profile per person in the household, a guided set of steps, document uploads, and co-applicant or guarantor invitations. Once approved, the same login becomes the resident portal — tenancy details, documents, maintenance requests and feedback surveys.

1. 1

   The applicant’s home: the property they applied for, the status of their application, and what still needs doing.

   

2. 2

   The Apply tab lists the units open to applications for this property, with rent and availability, so a household can put itself forward for a specific one.

   

3. 3

   One profile per person in the household. Each is filled in guided steps — personal details, address, employment, references, preferences — with a completion indicator.

   

4. 4

   A profile step: only the fields for this section, validated on save, with the next incomplete section opening automatically.

   

5. 5

   Documents — payslips, bank statements, references — are uploaded here, encrypted at rest, and attached to the right person’s profile.

   

6. 6

   After approval the same login becomes the resident portal — the tenancy, its documents, maintenance and any open feedback survey, with a bottom nav instead of the application steps.

   

7. 7

   Residents raise a request from the portal — a title, what kind of issue it is, how urgent, a description and photos. Staff are notified straight away, and the resident sees every status change and note back.

   

8. 8

   Feedback surveys go out at set points — application decided, move-in, move-out — with NPS, rating, choice and free-text questions, answered anonymously.

   

9. 9

   Before loading any third-party embed — a location map, say — the portal asks for consent and records the choice. It shows once, is manageable from the footer, and keeps the portal GDPR-compliant.

   

Every screen above is captured from a real, running copy of Real Enquiries, last refreshed September 2026. They update automatically as the product changes — this isn’t a mockup. All tours.